What is the Difference Between Repair and Replace?

Repair or Replace – which is it and why does it matter?

We get so many questions every day. A big one is what is the difference between repair and replace?  It’s a great question with an equally great answer.

The Windshield Replacement:  When you have a crack that is longer than a dollar bill or in your direct line of vision; this is called a REPLACEMENT Click replacement to learn more about windshield replacement.

The Chip Repair:   When you have a ding in your windshield that is smaller than a quarter (we do not fill cracks) is what our industry considers a REPAIR.  Click Repair to learn more about windshield repairs.

Why does it matter?

When you call an auto glass shop, you need to know what you are asking for.  Most shops do not “repair” cracks; especially those that are longer than a dollar bill.  If you ask for a repair, the customer service representative will tell you that it isn’t doable which can freak out the customer.  Because, after all, why are you saying you don’t “repair” auto glass when you are an auto glass shop?  Make sense?  If you need a replacement, it is helpful if you tell the CSR that is what you want instead of a repair.

Repair:  Chip smaller than a quarter with no legs

Replacement:  Crack longer than a dollar bill – the whole windshield will be removed and replaced.

If you know what you want, your claim will go smoother and you will be much happier.

To clearer days!

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