Shadow AI may be a hot topic, but it’s hardly a new phenomenon. As an IT executive for Hewlett-Packard, Trinet, and now Zendesk, I have decades of experience tackling this issue, just under a different name: shadow IT. And though the tools have changed, the story hasn’t, which means the risks, consequences, and solutions remain very much the same.
Shadow AI may be a hot topic, but it’s hardly a new phenomenon. As an IT executive for Hewlett-Packard, Trinet, and now Zendesk, I have decades of experience tackling this issue, just under a different name: shadow IT. And though the tools have changed, the story hasn’t, which means the risks, consequences, and solutions remain very much the same.
