Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explored how retail is fixing mobile customer service, Gen Z and Millennials’ big summer travel plans, the impact of trust on banking choices, and the early signs of an AI backlash. We’re also discussing new updates from Ikea, Sifted,... The post This Week in CX: Trends, Trust, and Tech You Need to Know appeared first on Customer Experience Magazine.

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