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Rugby

Nice Isn’t a Sales Strategy

Graff Retail · · 7 views

Your team is friendly, helpful and polite. And your conversion rate hasn’t moved in a year. Here’s why. Watch your sales floor for ten minutes today. You’ll see your staff greet customers, answer questions, point to the right aisle, ring through purchases and wave goodbye. All pleasant. All professional. And almost none of it is […]

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