Brand management isn’t deciding between logos and catchy phrases. But rather forging an identity that positively impacts your bottom line in the long run. Did you know? 81% of customers do not consider buying from a brand unless they trust it. But what makes a brand trustworthy? Is it the number of products they have, … Read More "Brand Management: The Complete Guide"
Brand management isn’t deciding between logos and catchy phrases. But rather forging an identity that positively impacts your bottom line in the long run.
Did you know? 81% of customers do not consider buying from a brand unless they trust it. But what makes a brand trustworthy? Is it the number of products they have, their marketing budget, or the number of people endorsing the brand?
The truth is, while a brand needs a good product portfolio, a marketing budget, and brand endorsers, building a successful brand is much more than that. Today, consumers have numerous choices to choose from, regardless of how unique a product may be. A strong brand is what makes it different from a company that captures the market and one that just exists.
Brands aren’t just about attractive logos or good slogans; they’re a representation of trust, values, and customer experience. In this article, we’re discussing everything you need to know about brand management – from its core definition to its application in building a memorable brand.
What is Brand Management?
Similar to how your personality impacts the relationships you have, you need to think of your brand’s personality too. Think about the kind of impression your brand leaves when a customer interacts with it, and not just the first time. Is your brand able to show your customers your vision behind it, and can the brand express it like you intend to?
Branding is what makes the brand’s identity, including the brand name, its logo, and its unique selling proposition. On the other hand, brand management is making sure the identity remains relevant to the target audience for years to come.
Let’s talk about it in more detail:
- What’s a Brand?
It’s what people see and notice, along with how they perceive and feel about your company.
- What’s Brand management?
In simple terms, brand management is anything and everything that your company actively does to shape and strengthen your audience’s perceptions positively and consistently.
For example, we’ve all seen how strong Apple’s presence is as a company. From its design to its visual branding, it stays consistent with the help of minimalism and promises premium quality. Not only does it take care of the looks of it, it stays true to the brand image. You will never see an antagonist of a film use their products because their brand value is to be perceived as a positive product. This image stays consistent because their efforts, strategy, and discipline stay consistent.
That’s exactly what good brand management is all about. No matter the platform or service provided, the brand and its products must always stay aligned.
The Importance of Brand Management
If you find yourself questioning why you need to spend energy or resources on brand management since you have good enough products or services, you should understand that your brand shouldn’t just have a lot of customers; you need them to stay loyal as well. Let’s look at key reasons why brand management is a must:
1. Consistency that helps build Recognition
Customers trust your brand more when it always looks, sounds, and feels the same. As per AdWeek’s research, if your brand has consistent and clear messaging, it can help you improve brand perception by 70%.
2. Trust that drives Loyalty
Think about your favorite restaurant, for example. What is the reason behind it being your consistent top choice? While the taste of their food matters, the consistency and quality of the food are what make it stand out. The consistency of experience and the confidence of choice, knowing that they will always treat and serve you the same. That kind of dependability builds trust. The same goes for brands of different industries. No matter what, your audience must be able to trust you and rely on you.
3. Differentiation that Protects your Market Share
Having a consistent brand is what can differentiate you from the competition. In a time where every industry has tons of companies offering similar services, standing out as a brand with effective brand management allows you to maintain higher prices and protect your market share, especially in saturated markets.
4. Internal Alignment that Boosts your company’s Efficiency
If you have the same set of guidelines being followed as a standard practice, your internal teams will always be aligned. It reduces the confusion and allows your teams to be more focused on your goals rather than debating about the basics of your brand’s visuals/messaging.
5. Marketing and Brand Management Work Hand in Hand
Marketing can enhance your branding efforts and help your brand get noticed. However, it’s brand management that ensures your message is not only consistent, but it also impacts more people. With strong brand management practices, your marketing efforts can certainly be more effective and capture a more loyal customer base.
Core Elements of Successful Brand Management
A strong foundation builds a strong brand, and paying close attention to the elements that build the entire foundation of your brand ensures it remains authentic and impactful in the long run. Let’s look at the key elements of successful brand management in detail:
1. Clear Brand Purpose and Positioning
Why did you start your brand? What was your key goal behind the brand? Profit, market share, and clever products can get you on the map, but they’re not enough to keep people truly invested. Every brand needs a clear “why.” The brand purpose explains why you do what you do, why your brand deserves the audience’s attention more than your competitors, and what the audience needs to know about your vision.
On the other hand, brand positioning is how your customers perceive you. It’s the answer to what makes your brand different from the others in the market, why anyone should care about the brand, and what about the brand makes customers’ lives better. Once you perfect your positioning and purpose, anyone who thinks about your industry will have your name at the back of their mind.
Take Google as an example. Their mission is to make all the little information that is available in the world searchable quickly and accessible to all. They speak with the same voice no matter how you interact with them, and they’re not just trying to sell you something; they’re also shaping a culture where people feel connected and supported.
2. Consistent Brand Identity
If you were asked to guess a brand with just two colors – red and yellow, would you be able to? It’s easy, isn’t it? It’s a brand loved by all ages, and you would be able to recognize it by just the colors, even if the words keep changing. McDonald’s makes sure it is consistent in its digital channels, branding offline, packaging, and everything else. It’s a holistic approach to standing out.
Here’s another example – since Coca-Cola owns the copyright to its font, no other company is allowed to use it or look like it. Your brain automatically recognizes the Coca-Cola font even if it is used for other words. That’s exactly how you build a strong brand identity, so that even if variables are changed, your brand is easily recognizable. It isn’t just about the aesthetics, it’s about the representation.
3. Compelling Brand Messaging
You may want to reduce the definition of brand messaging to a clever slogan or catchy tagline. And sure, those are important and can certainly grab attention. But getting the right attention from your audience needs more.
The brand messaging must convince your customers that you’re worthy of their attention, and resources. With the right messaging, your brand will be able to grab the attention it deserves and earn the trust of your customers
4. Emotional Connection and Customer Experience
Let’s say you want to know more about a brand’s product. You go to their social media and send them a personal message, and immediately receive a kind response. Are you more likely to buy the product then? In contrast, would you still choose a brand if it is hard to contact, offers poor customer service, and hardly ever engages with its clients, online or offline?
Successful brands know how important it is to build emotional bonds with their customers, even if not directly. Selling a product is simple; what matters is selling it to a customer who then tells their friends about it. Every customer interaction, be it a website visit, a store visit, a customer support chat, or any other type of communication, is an opportunity to reinforce your brand’s vision.
5. Brand Authenticity and Trust
Customers today want to have only authentic experiences. Anything that seems pretentious will just be disregarded, if not followed up with action. The audience can connect with a brand that they feel they can trust. That’s what turns casual buyers into loyal advocates. Take Dove’s “Real Beauty” campaign for example – by celebrating body positivity and calling out unrealistic beauty ideals, the brand earned loyalty that advertising dollars alone can’t buy.
Types of Brand Management
Similar to how no two brands follow the same marketing strategies, brand management also differs for different contexts and strategic goals. Here are the different approaches to brand management with examples:
1. Product Brand Management
Product brand management deals with a parent company that has several individual products or product lines in its portfolio.
Every brand must have a different visual identity and stay true to the parent company’s vision and brand messaging.
For example-
Procter & Gamble has a lot of brands like Tide, Pampers, Gillette, etc., under its wing, and all of these brands are positioned according to what they offer.
2. Corporate Brand Management
Corporate brand management looks at the big picture. It’s about safeguarding the company’s reputation, values, and identity as a whole, then weaving that into every department, product line, and message so the story never feels disjointed. Google maintains this efficiently – from its search engine to its projects, the thread of innovation, creativity, and technological excellence runs through everything it does and says.
3. Personal Brand Management
Behind every successful business leader, celebrity, influencer, or entrepreneur is their brand management team. This type of brand is called personal brand management, as it refers to cultivating and managing a person’s image and reputation. It might sound similar to a PR management team, but brand management is what helps build the foundation of a personal brand, as opposed to having a team that protects and repairs the reputation.
4. Service Brand Management
Service brand management can deal with any brand that focuses on providing a good service along with serving its products. One of the top industries following this type of brand management is the hospitality industry. Their goal is to provide customers with an experience that they will not forget and will want to keep coming to. For example, a five-star hotel isn’t just luxurious by the looks of it. It’s much more than that. They focus keenly on how each of the hotel guests is treated and how consistent and special that experience is for them to differentiate between other hotels.
5. Digital Brand Management
The time is truly digital now. We’re all almost always online. So, shouldn’t your brand also have a presence that stands out digitally? Digital Brand Management deals with making sure that your brand is cohesive and consistent throughout all the digital channels, including social media, paid ads, and other platforms like search engines. It also includes making sure of your brand’s responsiveness, checking the strategy you employ, and the caliber of the information you publish online.
How to Measure Brand Management Success
There are several metrics that can help you check the success of your brand management efforts and see if they align with your goals. Let’s look at what they are:
1. Brand Awareness
How familiar is your audience with your brand? Do they remember your brand when they need something that you offer? Here are the metrics included in brand awareness:
- Recall & Recognition: This is about how easily customers can recall your recognize your brand among your competitors. It applies to your brand’s visuals and services, too.
- Website & Social Media Analytics: Your analytics dashboard provides a complete view of your brand’s performance. It shows you who visits your website or social media feeds, their friction points, and when they’re most likely to interact with your brand or any other brand from the same industry.
You can also use heat-mapping tools to see clicks, scrolls, to identify friction points across your products, websites, and apps.
2. Brand Equity
Brand equity is the value that your customers have about your brand beyond the products or services you offer. It includes the following metrics:
- Perceived Quality: How customers perceive your products and services, and whether it is living up to their expectations and standards
- Brand Associations: Can the customers connect with your brand?
- Brand Loyalty: How many customers repurchase your products or come back to explore more from your company? Brand loyalty shows the frequency of those purchases and how loyal the customers are to your company’s products or services.
3. Net Promoter Score (NPS)
NPS goes beyond just customer loyalty. It shows how likely someone is to promote your brand to their social circles or acquaintances. A high NPS score indicates that your brand has a high quality of brand advocates who are willing to spread positive information about your brand.
4. Customer Satisfaction (CSAT)
You’ve made your efforts to sustain your brand and keep your customers happy. But are they satisfied with your brand? CSAT assesses that and must be regularly measured to make sure your services align with customer expectations and they stay loyal to your brand in the long run.
5. Brand Sentiment & Reputation
Brand sentiment is a representation of your reputation. To stay relevant, you should constantly monitor customer reviews, social media interactions, and their viewpoints, whether they are conducted online or off. It will be neutral, negative, or positive.
6. Market Share
Where do you stand amongst your competitors? Are you able to provide your customers with something unique, or are you just existing in the mix?
Maintaining a steady market share is crucial because it indicates that your branding initiatives are effective and that your positioning is sound.
7. Customer Lifetime Value (CLV)
CLV is the total revenue that you can expect from a customer over time. This includes variables such as brand loyalty and repurchase frequency. A higher CLV means that you have strong brand loyalty and are managing your brand well.
8. Return on Brand Investment (ROBI)
Each company invests a certain amount in brand management and must also assess if the efforts are paying off. If not, you need to rethink strategically and plan new efforts that can work better for you.
Common Brand Management Mistakes to Avoid
Even the most powerful brands can still make a number of mistakes, even after they are aware of what must be done and how. You can prevent a negative reputation for your brand and guarantee long-term success if you are aware of these typical errors in advance.
1. Inconsistent Brand Messaging and Identity
As we have mentioned several times above, consistency is one of the most important aspects of brand management. This makes brand inconsistency one of the biggest pitfalls that your company can face. If your visuals, messaging, or customer experiences don’t align and customers feel that shift, they’re less likely to trust the company and become loyal customers.
Pro Tip: You should have clear brand guidelines that stay consistent even if the people managing your brand change over time. Additionally, you should maintain consistent branding across every platform and customer touchpoint.
2. Neglecting Brand Purpose and Values
Each brand represents a purpose and a value, and if it sounds or looks inauthentic to the customers, they will lose trust really quickly. Customers today need brands to be authentic and will more likely go away from brands that sound superficial or
Pro Tip: You should have a brand value book that clearly defines your brand’s purpose. Not only that, you should constantly communicate your mission and vision to your entire company to make sure they represent what you want to portray.
3. Underestimating Customer Feedback
Customer feedback should never be ignored, neglected, or mistreated. Customers are your brand’s advocates and have the power to make your reputation or entirely break it. Not only will that limit how your company grows, but ignoring customer feedback can make you entirely lose customer loyalty.
Pro Tip: You should actively check for feedback on your social media pages, on your Google reviews, and monitor customer support chats and calls. It provides you with the opportunity to consistently improve your brand.
4. Failure to Differentiate from Competitors
Following industry trends is great, but not having a strategy that differentiates you from the competitors can easily put your brand behind. Your customers should still be able to distinguish your brand from others, or else they would prefer to choose a brand that stands out.
Pro Tip: Have your own USP and work on enhancing it constantly. Your unique selling proposition shows how different you are and why a customer should go for your products or services.
5. Ignoring Employee Branding
Not only your customers, but your employees are also representatives of your brand. You should treat your employees as brand ambassadors, as they can help build your reputation outside of the company. If they don’t represent the same values as your brand does, anyone who interacts with them will be less likely to prefer your company. It weakens your brand messaging entirely.
Pro Tip: Invest in building a positive company culture and have branding programs that make your employees feel proud of being involved with your company.
The Final Takeaway
Brand management is much more than something you check off the list; it is the foundation of your company’s success. Investing in it can build your company’s reputation, value, and prepare it for long-term growth. This is because brands that stand out today are doing much more than designing flashy logos or creative marketing. A successful brand communicates with its audience authentically and builds real trust with them.
A great product may win you a sale, but that will only be temporary. A strong brand will win you loyalty from that sale for life. You should build your brand with intention, nurture it with discipline, and let it speak for you.
