DALLAS, TX, October 21, 2025 — Despite record spending on customer success, most SaaS companies are still losing ground on retention. A new study from SBI Growth Advisory and QuadSci uncovers the behavioral patterns behind those losses and shows how AI can now forecast renewal and expansion decisions with 90% accuracy up to a year in advance.
DALLAS, TX, October 21, 2025 — Despite record spending on customer success, most SaaS companies are still losing ground on retention. A new study from SBI Growth Advisory and QuadSci uncovers the behavioral patterns behind those losses and shows how AI can now forecast renewal and expansion decisions with 90% accuracy up to a year in advance.
